Policies

Cancellations

We respect that your time is valuable and we appreciate that you understand ours is too. We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied). Any subsequent cancellations by/for the same client that occur within the 24 hour period will result in a cancelled booking fee being applied to your next appointment (20% of your appointment).

BC Beauty Collective do not issue refunds for cancelled appointments.

Appointment Confirmation

BC Beauty Collective sends appointment confirmation texts 48hrs prior to your scheduled appointment. We simply ask you respond to confirm your attendance. If you do not respond within 24hrs of receiving your confirmation text, your appointment will be automatically cancelled. You will receive a message to reschedule an appointment and we cannot guarantee your original booking time will be available.

Cancellations

We respect that your time is valuable and we appreciate that you understand ours is too. We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied). Any subsequent cancellations by/for the same client that occur within the 24 hour period will result in a cancelled booking fee being applied to your next appointment (20% of your appointment).

BC Beauty Collective do not issue refunds for cancelled appointments.

Appointment Confirmation

BC Beauty Collective sends appointment confirmation texts 48hrs prior to your scheduled appointment. We simply ask you respond to confirm your attendance. If you do not respond within 24hrs of receiving your confirmation text, your appointment will be automatically cancelled. You will receive a message to reschedule an appointment and we cannot guarantee your original booking time will be available.

Running Late

We understand we all run late from time to time. On any such occasion, out of respect to clients following your appointment and desire to run on time for all appointments, we may not be able to guarantee your full appointment time and service. If such the case, we can offer a lesser service to be completed in the remaining time, or the treatment will need to be re-booked (with a 20% deposit). Clients will still be charged full price, if there is enough time remaining to complete the service.

No Shows

Should the unfortunate occasion occur that you do not arrive for your confirmed appointment and no notice was received, you will be requested to pay a deposit (20% off appointment value) when re-booking. Clients will also forfeit their deposit for their appointment (if applicable). Clients who continuously no show will not have priority for services and availability with stylists and therapists in the future.

Colour Correction

If you are coming to Beauty Collective for a corrective colour service (a substantial colour change), there are a few important factors we like you to be aware of.

• Substantial colour changes can leave your hair feeling weakened and damaged and because of this we have to  proceed with caution, meaning that your desired result may not be achieved in one sitting.
• The condition of your hair when presented to us may limit the outcome that we are able to provide. The condition of your hair is of upmost importance to us and we won’t compromise the condition of your hair to achieve a colour.
• Colour services that have previously been performed on your hair also have a big impact on what we may be able to achieve. Some artificial colours are very hard to remove and need to be approached in several sittings. Hair that has previously been blonde also has to be approached with caution to prevent damage.
• Be honest with us so that we can take the correct approach to give you the beautiful hair you desire. Don’t be afraid to tell us about your colour history or the products you’ve been using. Its better that we are aware of what has been going into your hair so we can use the information you provide to our advantage and achieve amazing results as quickly and safely as possible.
• Listen to your stylist and take their recommendations on board. We can’t guarantee your results if the correct products aren’t used to maintain your hair at home.
• Don’t be afraid to ask questions. If something isn’t making sense or you’re unsure about why we can’t achieve your desired result straight away, just ask.

Please bring photos with you, we love to have a goal to work towards. We will always provide you with beautiful hair, it may not be the exact result that you are looking for straight away but enjoy the stages of your colour journey.

Appointment Deposit

At BC Beauty Collective we are responsible for providing professional and highly trained specialists during your appointment time. Therefore a deposit may be requested for longer services to secure your appointment. A deposit may also be requested if it comes to our attention that clients continuously do not confirm appointments, show up on time, or reschedule within the 24hr time period. They be be required to pay a deposit of 20% when booking. This appointment deposit is deducted from your final bill at the completion of your service, but will be forfeited if client does not show up for their service.

7 Day Guarantee

If you are not happy with your service